1. General Policy

At Beunec Technologies, Inc., we offer flexible pricing plans for Beunec Cloud, including a free Base tier, a Pro subscription, and a usage-based Pay-As-You-Go (PAYG) add-on. Due to the immediate activation and consumption of resources upon subscription or usage, all payments for subscriptions and Pay-As-You-Go usage are generally non-refundable. This policy is in place because our services involve the immediate allocation of cloud resources and the provision of access to our platform's features upon payment.

2. No Free Trial for Paid Plans

We strongly encourage users to utilize our free Base plan to thoroughly evaluate the Platform's features and suitability before upgrading to a paid Pro subscription or utilizing PAYG services. This allows you to experience Beunec Cloud firsthand without financial commitment, ensuring you are satisfied with our offerings before making a purchase.

3. Exceptions

While our general policy is non-refundable, Beunec Technologies, Inc. may consider exceptions in the following rare circumstances:

• Billing Errors: If you have been charged incorrectly due to a system error on our part (e.g., duplicate charges for the same service).

• Duplicate Charges: If you have been inadvertently charged multiple times for a single, intended transaction.

Any other requests for refunds will be reviewed on a case-by-case basis at the sole discretion of Beunec Technologies, Inc.

4. How to Request a Review

If you believe you qualify for an exception as outlined above, you must submit a refund request within seven (7) days of the disputed charge. To initiate a request, please contact our support team at support@beunec.com with the subject "Refund Request." Your request must include:

• Your Beunec Cloud ID (bcid) or registered email address.

• The date and amount of the disputed charge(s).

• A detailed explanation of the reason for your refund request.

• Any relevant supporting documentation (e.g., screenshots of duplicate charges).

5. How Refunds Are Processed

If a refund request is approved based on the exceptions outlined in Section 3, the refund will be processed to the original payment method used for the transaction.

• Timing: Approved refunds are typically processed within 10-15 business days. Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.

• Communication: We will notify you via email regarding the status of your refund request, including approval or denial, and the timeline for processing.